What is the strongest predictor of success in the workplace in the 21st century? Emotional Intelligence. According to Talent Smart, 58% of success across all roles was tied back to emotional intelligence. In addition, when studying high performers in companies, 9 out of 10 were gifted in this trait. And, as pandemic fatigue hits new highs, emotional intelligence has never been more important. In this post, we wanted to demystify the concept of emotional intelligence and give you ideas to bolster the emotional intelligence within your organization in 2022.
Hiring and promoting employees
Companies like Zappos and Google have been utilizing behavior-based interviewing, and even assessments, to screen candidates for EI. Given the cost of employee attrition, the social sector can save dollars and build capacity by selecting the best candidates for the job, including those who demonstrate strong EI.
Helping employees improve with one-on-one coaching & mentoring
Employees have a range of skillsets, and no single employee will possess every skill you need. When new employees start or are promoted, compare your needs against their competencies and provide coaching on areas of growth. Don’t assume they know where their habits or personality traits may hold them back from connecting with others. Address them directly and get them assistance so that they can become the top-notch employees your organization needs.
Strengthening organizational cultures
The Yale Center for Emotional Intelligence seeks to boost students’ EI with the hope of creating supportive school cultures that are positive and free from bullying. Similar techniques can be implemented in the workplace to develop an environment where employees feel safe to share their ideas. Working with staff and even clients on bolstering EI skills can transform the culture of the organization and make it a place where individuals can reach their full potential, both intellectually and personally. To help form your own unique culture, start by developing and staying true to values. If your organization doesn’t have core values, check out our blog post that walks you through an easy DIY way to develop them.
Building resilient organizations
Cultivating a resilient social sector organization that can readily bounce back from failures depends on developing the emotional intelligence of staff. Knowing where your team needs to build capabilities is paramount, and EI skills are not to be overlooked. The team’s ability to develop and maintain key relationships depends on strong EI skills.