Guest Blogs, Impact Measurement, Organizational Assessments, Program Development, Social Impact Architects
We have all experienced bad customer service. Now with Twitter, we witness our friends’ bad customer service experiences, too. Frustrating and infuriating for the customer, bad customer service can also ruin a brand. And, unfortunately, it isn’t unique to the...
Grow, Growth/Scaling Plans, Impact, Impact Measurement, Lead, Organizational Assessments, Organizational Culture, Social Impact Architects
Every now and then, I feel like I’m caught in a human hamster wheel – racing from meeting to meeting, but wondering afterward – what did I really accomplish? When this happens, I pick up one of of my favorite, well-worn books, The Time Trap by R. Alec Mackenzie. We...
Feasibility Studies, Grow, Guest Blogs, Organizational Assessments, Organizational Culture, Strategic Planning
I remember the first time I heard the word “agile” used in a business context. I was intrigued by it and how it was being used by a group of software developers in the IT sector to revolutionize their industry. They wanted to find a better way to manage the process of...
Business Planning, Business Planning, Grow, Marketing & Communication, Organizational Assessments, Social Impact Architects, Strategic Planning
“When written in Chinese, the word ‘crisis’ is composed of two characters. One represents danger and the other represents opportunity.” – John F. Kennedy John F. Kennedy’s quote about crisis representing danger as well as opportunity is...
Issue Based Blogs, Social Impact Architects, Social Movements
Like many Americans, my eyes were glued last week to the Olympic women’s halfpipe snowboarding event, watching 17-year-old American Chloe Kim defy physics with back-to-back 1080s (three full rotations) and a nearly perfect score of 98.25. Even more symbolically, her...