Business Planning, Organizational Assessments, Program Development, Social Impact Architects
When I visited South Africa, Kruger National Park had an exploding elephant population. They had to move many of elephants to a nearby wildlife refuge, but they only had equipment to move the smaller ones – the females and the young. They couldn’t move the adult males...
Grow, Growth/Scaling Plans, Impact, Impact Measurement, Logic Model Development, Organizational Assessments, Program Development
When I started with the nonprofit Phoenix House right out of college, I was an idealist. I pursued any program and every grant that would help our clients. I believed success would come from the quantity of grants submitted. Now, with nearly three decades of...
Guest Blogs, Impact Measurement, Organizational Assessments, Program Development, Social Impact Architects
We have all experienced bad customer service. Now with Twitter, we witness our friends’ bad customer service experiences, too. Frustrating and infuriating for the customer, bad customer service can also ruin a brand. And, unfortunately, it isn’t unique to the...
Evaluation Planning, Impact, Impact Measurement, Organizational Assessments, Program Development, Social Impact Architects
As we move into Labor Day weekend, it is important to reflect on where we are in helping everyone achieve the American dream. Andrew Carnegie believed “you cannot push anyone up a ladder unless he is willing to climb himself.” But, what is that ladder and how do we...
Client Flow/Design Thinking, Evaluation Planning, Impact, Impact Measurement, Lean Start-Up, Logic Model Development, Program Development, Theory of Change
At WISE’s 2017 Summit on Education, CNN’s Fareed Zakaria was asked the ONE thing that children need to learn. His answer? “Intellectual discipline.” He defined it as the ability to wade through noise, discern the facts, analyze findings and form a point of view. We...
Evaluation Planning, Impact, Impact Measurement, Logic Model Development, Program Development
During the holidays, I go into baking mode. I love finding the perfect recipe that leaves friends and relatives craving more. This year, it was all about my pumpkin pie. We have a family recipe, but I wanted to kick it up a notch. I reimagined the model of what I...
