Guest Blogs, Impact Measurement, Organizational Assessments, Program Development, Social Impact Architects
We have all experienced bad customer service. Now with Twitter, we witness our friends’ bad customer service experiences, too. Frustrating and infuriating for the customer, bad customer service can also ruin a brand. And, unfortunately, it isn’t unique to the...
Grow, Growth/Scaling Plans, Impact, Impact Measurement, Lead, Organizational Assessments, Organizational Culture, Social Impact Architects
Every now and then, I feel like I’m caught in a human hamster wheel – racing from meeting to meeting, but wondering afterward – what did I really accomplish? When this happens, I pick up one of of my favorite, well-worn books, The Time Trap by R. Alec Mackenzie. We...
Annual Traditions, Organizational Assessments, Social Impact Architects, Strategic Planning, Summer Reading
July 4th is my favorite holiday – everyone comes together united in celebration for our country, connected to our family and friends, and reminded of our collective past as immigrants and pioneers forging ahead to build a better world. With Fourth of July celebrations...
Business Planning, Business Planning, Grow, Marketing & Communication, Organizational Assessments, Social Impact Architects, Strategic Planning
“When written in Chinese, the word ‘crisis’ is composed of two characters. One represents danger and the other represents opportunity.” – John F. Kennedy John F. Kennedy’s quote about crisis representing danger as well as opportunity is...
Issue Based Blogs, Social Impact Architects, Social Movements
Like many Americans, my eyes were glued last week to the Olympic women’s halfpipe snowboarding event, watching 17-year-old American Chloe Kim defy physics with back-to-back 1080s (three full rotations) and a nearly perfect score of 98.25. Even more symbolically, her...
Collaborate, Lead, Social Impact Architects, Travel
When you think of the Olympics, a number of images come to mind — gold medals, athletes at the top of their game and patriotism. I was honored to attend the Winter Olympics in Sochi in 2014. Nothing prepared me for experiencing the Olympics in real-time in Russia —...